Terms and Conditions

This agreement is between homevideohits.com.au and the customer referred to below ("you"). When you sign this Agreement, you agree to be bound by the following terms and conditions which you have read and understood.

By agreeing to these terms, you acknowledge that you understand the quality of any material we produce is dependent upon the quality of the original material received by Home Video Hits.

This agreement constitutes the entire agreement of the parties with respect to the services and product provided hereunder. These terms and conditions shall prevail, notwithstanding any different or additional terms and conditions provided in any form by the customer.

Our aim is to make any dealing with us a pleasant experience for you and we have tried to make these terms as clear and as fair as possible. If you would like any section clarified, please contact us for an explanation.

Services

In return for the payment of the fees specified by Home Video Hits, you are entitled to have Home Video Hits to edit or make copies of materials for you, (as you and Home Video Hits agree) on the following terms and conditions.

You may contact us to track the progress of your project at any time.

In the unlikely event of us causing damage to, or loss of, any of your material, we will pay up to $20 compensation per tape with a maximum of $100 in any order. Note that this does not apply to tapes that have arrived in a damaged or unusable state or tapes that are damaged during playback due to being very old. We strongly recommend that you should make a back-up copy of your video before sending your order.

Home Video Hits cannot be held responsible for loss or damage to your original tapes during delivery and any disputes should be taken up directly with the delivering company. Note that arrival time of your tapes is subject to postal or delivery service levels. We will inform you that we have received your tapes/media by e-mail.

All prices quotes are in Australian Dollars (AUS$) unless stated otherwise. If you wish to pay in other currencies (Pay Pal can do the conversion?????) please contact us for applicable currency conversion rate at the time of placing the order.

Please note that should you decide not to go ahead with the editing or conversion for any reason, you will be responsible for administration and return postage charges. 



A full list of inclusions and pricing information can be found on the Services page of this site. The cost of postage will be quoted separately and is not included in the prices as set out on this site. All prices are exclusive of GST.

We request that you confirm receipt of your DVDs and that you are satisfied with the editing or conversion by e-mail within 7 days of receipt. If there are any complaints about our service then please let us know and we will do our best to rectify the situation.

We promise to respect the privacy & confidentiality of your identity and audiovisual material. We will not supply your contact information to any third party companies unless you specifically ask us to or we obtain your express agreement to do so.

All money back guarantees exclude any incurred delivery charges both inwards and outwards unless stated otherwise.

Using this website

Home Video Hits disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material contained in this Site.

Home Video Hits will not process some types of material

When you send us the material you want edited or transferred, you warrant that:

  • it is not obscene,

  • it does not contain child pornography,

  • it does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.

  • It is not in any respect defamatory of any person, business or company.

  • You also agree to comply with current laws of shipping audiovisual material.

Home Video Hits will not knowingly accept the following types of material:

  • any type of pornographic material.

  • any type of copyrighted material without appropriate proof of copyright ownership by you. If required by Home Video Hits, you must present written proof (or such other proof as Home Video Hits may require) of your right to copy or have Home Video Hits copy, the materials. The customer will indemnify and hold Home Video Hits harmless against any claims or demands by any third party that infringes upon any Copyright and/or Patent.

  • any material that contains any type of illegal activity and if it is discovered during processing, the material will be turned over to the appropriate law enforcement agencies.

You acknowledge that Home Video Hits may refuse to make copies of the Materials for you, if you do not present satisfactory proof to Home Video Hits that you have the right to have copies made of the Materials or that copyright or any other law may be infringed by the copying of the Materials.

You will be liable in the following situations

The customer shall be liable for and shall indemnify and defend Home Video Hits and our officers, partners and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of material you submit for our service.

This includes any claims in any way arising from or related to:

  • the alleged infringement of patent, trademark, design, copyright or other intellectual property rights in relation to the customer's use of the service and

  • customer use or inclusion of any information, photographs, artwork or other content including without limitation claims based on invasion of privacy, right of publicity, obscenity or pornography, and a violation of any State or ordinance or other laws.

  • You indemnify Home Video Hits against any loss, damage and expense that Home Video Hits may incur, whether directly or indirectly, as a result of or in connection with any liability for defamation arising out of Home Video Hits copying the materials.

Payment

Payment can be made by several methods:

  • Cash on delivery

  • Electronic Funds Transfer to the nominated bank account or

  • Credit Card payment through the facilities of PayPal.

If the project is likely to take more than 10 hours to complete, Home Video Hits will request a deposit of 25% of the total cost prior to the work commencing.

All prices quoted on this website are exclusive of GST.

DVD disks compatibility to your DVD player

Home Video Hits needs you to identify your DVD player brand and model number on the order form so we can determine the DVD type compatibility for your player. If you have not provided this information and you experience compatibility issues, you will need to send your DVDs (not the tapes) back to us for re-inspection. At that point we will re-burn your DVDs in a different format that is more compatible with your player. You will be charged $15 for every copy that is required. You will also be required to pay any return shipping of your new DVDs before they are sent back to you.

However, if your DVD player's brand and model number is specified on the order form and the disc(s) are incompatible, we will re-burn your DVDs at no additional cost to you, and you will not be required to pay for return shipping of the new DVDs.



You should be aware that recordable disks working in your DVD player may or may not work in other players. You can obtain compatibility information by checking your DVD player’s service/instruction book or by contacting your equipment re-seller or manufacturer.

In case any one or more of the provisions contained in this agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, the invalidity, illegality, unenforceability shall not affect any other provision of this agreement and this agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein.